- Fair Access Policy
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- At WildBlue, our goal is to give
each of our customers the fastest service possible at the
lowest possible price. We are always striving to develop
programs and policies that help make that possible. Our
Fair Access Policy is designed to impact the fewest
customers while helping ensure the best speeds for the
vast majority of our customers.
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- WildBlue estimates that a small
percent of customers account for a disproportionate share
of data usage on the WildBlue network. To ensure that all
WildBlue customers have equitable access to the WildBlue
network, WildBlue has implemented a Fair Access Policy
(or “FAP”). WildBlue sets usage thresholds on
the amount of data you can upload and download within
stated time periods. If you exceed these thresholds,
WildBlue will temporarily limit the speed at which you
can send and receive data over the WildBlue access
network. You will still be able to use the WildBlue
Internet access service but your speed will be slower. In
cases of extreme and continued violation of the FAP
limitations, your service may be suspended. WildBlue may
use other traffic management and prioritization tools to
help ensure equitable access to the WildBlue network for
all customers. Your WildBlue Internet access is not
guaranteed and is subject to this FAP.
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- Based on an analysis of typical
customers, we have set a monthly limit on data usage per
customer, called a monthly Usage Threshold. As shown in
the table below, this threshold varies based on the
service plan you selected. For each service plan, the
Usage Thresholds are significantly above the amount of
data that is used by a typical customer. Every day, we
measure your upload and download data usage (“Actual
Usage”) to determine if your actual data usage in
any calendar month exceeds the Usage Threshold for the
service plan that you selected. At any time, you can see
your Actual Usage for the current month versus your
monthly Usage Threshold under the Customer Care section
at wildblue.net.
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- We will notify you via your
WildBlue contact email address in any month in which your
Actual Usage reaches 80% or more of the monthly Usage
Threshold. If at any time during a calendar month your
Actual Usage is above the monthly Usage Threshold, we
will reduce your WildBlue access speeds, typically to 128
kbps in the downstream (from the Internet to you) and 28
kbps in the upstream (from you to the Internet), for the
remainder of the calendar month. At the beginning of the
next calendar month, you will be restored to your
original speed levels.
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- You are likely to avoid any
limitations imposed by the FAP if your use is typical of
the majority of Internet users and consists primarily of
Web surfing and a reasonable amount of downloading. The
table below shows the monthly FAP limits for each plan.
These limits specify the amount of data that you can
upload and download before your access speed is reduced.
Please note that your Actual Usage is far more likely to
exceed the FAP limits below if you use peer-to-peer file
sharing programs, you use a webcam or you download full
length movies, large quantities of music files, full
software applications or similar high-bandwidth
activities.
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- WildBlue FAP Monthly Usage
Thresholds...
- Download Threshold is the volume
of data that can be downloaded during a calendar month
before the Fair Access Policy may restrict the
user’s speeds.
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- Upload Threshold is the volume of
data that can be uploaded during a calendar month before
the Fair Access Policy may restrict the user’s
speeds.
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- These terms and conditions state
important requirements regarding your use of
WildBlue’s Satellite Speed Internet service and your
relationship with WildBlue. You should read them
carefully as they contain important information regarding
your rights and ours. If you do not agree to these terms
and conditions, you many not use the service and, subject
to the terms of your Customer Agreement, you must
terminate your service immediately.
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- WildBlue may revise this Fair Access
Policy from time to time without notice by posting a new
version of this document on wildblue.com, wildblue.net or
any successor URL(s). All revised copies of the Policy
are effective immediately upon posting. Accordingly,
customers and users of WildBlue’s Satellite Speed
Internet service should regularly visit these web sites.
Questions regarding this FAP and complaints of violations
of it by WildBlue customers and users can be directed to
WildBlue via “Help” email obtainable at
wildblue.net.
